Distributed Incident Management with Situation Recording
for Infrastructure and Industrial Companies
Operational incidents, technical faults, accidents or even crises - again and again, infrastructure and industrial companies experience unplanned incidents that must be recorded, coordinated and documented. There is not always an operation center available for the coordination. Many incident types, e.g. the spillage of a dangerous liquid, require the coordination by a thematically versed person who must steer the incident from a distance.
With Unite Alert, a lightweight system is now available for this use case. If an employee observes an incident, he can report the incident within seconds via the Unite Alert app. To do this, he selects a category and types in a short description or simply speaks it up. Depending on the category of the incident, possible coordinators, management or the public relations departmentare alerted via push notification and SMS.
The corresponding incident coordinator takes over the further coordination. He can do this from anywhere and needs nothing more than his smartphone. Through multimedia chat, he gives instructions and receives information. People at the incident site document the situation via photos, videos or sound recordings, which they provide in the chat. For larger damage situations or for crisis situations, the system provides a map view via a Web App, in which the locations of the photos are marked so that e.g. a crisis team can easily get an idea of the situation from different perspectives.
The new product is available now and can either be provided as a cloud service or operated “on premises”.
Take a test drive with Unite Alert and request a trial system today!
- Different incident categories
- Incident reporting
- Automatic alerting (push / SMS)
- Documented processing
- Provision of procedure plan
- Communication and documentation via multimedia chat
- Chatbot for information distribution
- Situation awareness: map depicting photo locations
- Authorization system
- Offline capability
- Mobile App (Android, iOS), Web App
- Cloud service / on premises