The privacy of people using our services and interacting with our business is important to us. This policy explains what information about you we collect and how we handle it when you communicate with us or use our services or websites.
What information do we collect about you?
Business contact details: We collect information about how to contact you at work such as your name, job title, email address, phone number and postal address. We will collect this information whenever we interact with you and may need to get back in touch at a later date. For example, if you contact us by email, phone or via our websites, or if you speak to one of our staff at a conference, trade-show or in a meeting.
Customer Relationship Management: We record communications with customers and prospective customers. Our sales team will record notes of conversations they have had with you in this system as well as copies of some commercial correspondence and emails exchanged with you.
Information provided through our support channels: When you interact with our support team, either by speaking to one of our support staff, emailing support, or raising a ticket through our support channels, we will collect information from you relating to the issue to be resolved.
How do we use the information about you?
Sales: Our sales team will use your contact details to get in touch with you to find out if you are interested in our products or services, to follow up if you have enquired about our products or services or, if you are an existing customer, to find out about your experiences in using our products or services.
Marketing communications: If you have given us your consent to do so we will send you information about our company, our products and services and news from CCA. If you have consented to receive marketing communications you may opt out at any time. To opt out, click on the ‘unsubscribe’ link in any marketing email from CCA, or contact us using the details below.
Support: Our support team will use information you have provided to us to help resolve the issues you have raised. We will also contact you with important information about the products covered by your support and maintenance contract such as new releases becoming available.
Do we share your information?
We hold your data for the purposes of communicating with you and supplying services to you. We will only share your data with a third party when it is necessary for these purposes or to comply with the law.
Third party data processing: We use a few cloud hosted services for data processing. This includes Customer Relationship Management. We will pass your data to the third parties providing these applications to us but the data will remain under our control and will only be used for the purposes laid out in this policy. When we use third party data processors who are based in the US we will use suppliers who are part of the Privacy Shield, which requires them to protect personal data to standards acceptable to EU regulators.
Disclosure required by law: We will disclose personal information when required by law, if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on us.
CCA takes all reasonable precautions to protect the personal information we hold. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot provide an absolute guarantee to the security of your information.
How to access and control your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all
of your personal information, please contact us by using the contact details below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
What are cookies?
A cookie is a small piece of data that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information.
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If the user opts in by accepting the cookie banner shown when visiting our website, we enable the Tawk.to service for customer support chat. This service sets cookies for the purposes described in https://www.tawk.to/privacy-policy/.