Flood. The local authorities require the help of volunteers and NGOs. For better coordination, they share a Crowd Com activation code via Facebook. Volunteers install and activate the Crowd Com app. Now they receive spoken instructions and announcements directly on their smartphones. Unite Crowd Com makes it possible to track the reach of announcements in real-time. Volunteers can confirm having received the information. Then the control center sees the locations of those having confirmed the announcement on a map. A simple push on a button triggers a callback to a number transmitted with the according announcement to avoid blocking emergency numbers.
Get further information – also concerning railway- or airport-related use cases – on our landing page. There you can also request a free trial.
We will be present at the PMRExpo 2017 in Cologne from 28 to 30 November. Please feel free to visit us at the Frequentis booth C02 – we are looking forward to getting to know you!
It was all about the digital transformation of the railways and Rail 4.0 at this year’s Frequentis Raildays. In front of 29 rail companies from 19 different countries, Control Center Apps GmbH (CCA) impressively demonstrated how clever mobile services enable a railway company to act more consistently, quickly and flexibly along with ensuring a more professional appearance.
CCA product line for a more agile organization
Distribution of situational information to staff members and partners in a comprehensible manner; efficient communication with coworkers and external actors via spoken announcements to smartphones; spontaneous setup and management of ad-hoc teams – for example to respond to crisis situations: These are the domains of the three CCA products “Unite Inform”, “Unite Crowd Com” and “Unite Crowd Task”.
They are available as cloud services, but also as self-hosted solutions, enabling a short-term, risk-free implementation in every railway organization. Thereby the customers benefit from CCA’s experience resulting from the deployment of mobile services at several railway organizations.
Download CCA’s presentation to find more details as well as an outlook to future extensions.
Inform all mobile and stationary staff about the current operational, technical or crisis situation. Ensure the professional appearance of your company. Enable your staff to take the current situation into account. Prevent rumors.
The landing Page for our product Unite Inform tells you more about our lightweight mobile service and lets you try it out immediately.
Click here: Unite Inform Landing Page
Apps in Bring Your Own Device scenarios are difficult to handle. The according devices are often not under control of a device management system, nevertheless there is a high need to remotely configure those enterprise apps, update or change their configuration or even selectively enable or lock them for specific devices.
Furthermore, apps often have to be switched between different environments, like production environments, training environments, or test environments. CAPS (Critical Application Platform Services) is a lean, multi-customer cloud service that focuses exactly on these needs. CAPS is available not only for CCA developed apps, but for 3rd party apps as well.
Via a Web App, a configuration for a certain environment is defined.
The app can be easily attached to this configuration by scanning an associated QR code or tapping a configuration link. Also default configurations are supported.
Updating the configuration is done completely transparently for the user since the app automatically retrieves new revisions of a configuration.
CAPS always knows the current configuration and revision of the app on each device, allowing you to track the status on all devices.
An app can be switched to a different configuration by simply scanning a different configuration QR code or configuration link. Alternatively, the app on a certain device can be actively pushed to switch to a different configuration.
CAPS provides a plentitude of additional features like distribution of apps, disabling them on certain devices, or monitoring the number of active app instances. Last but not least a convincing argument might simply be the reasonable pricing compared to the enormous costs of typical device management systems.
This innovative service proves again CCA’s competence in mobile services for mission-critical environments.
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At the Frequentis Rail Days 2015, CCA took the chance to present their new product CCA Announcer for the first time. Read about the impressive features of this new announcement system and request one of our sought-after demo kits.
Today, passenger announcements in stations or on trains are much more than just information. When plans or operations change, announcements are of paramount importance, effectively steering passengers and this way avoiding expensive delay minutes. Keeping your customers up-to-date with information is also an important factor in customer satisfaction.
Unfortunately, loudspeaker announcements suffer several disadvantages:
Most passengers (about 75%) are busy on their smartphones when they travel.
The CCA Announcer allows you to push announcements directly onto these smartphones.
After installing the app, the passenger automatically receives your announcements. Simple announcements like “Please step back – your train is arriving” can be played immediately. Announcements requiring higher attention, like “Bus replacement service between …” are signaled to the user and played after tapping the notification.
There are many ways to narrow down which passengers should receive an announcement: Via GPS, geographical areas can be selected. New localization technologies allow addressing passengers in concrete moving objects like trains, single railway carriages, or busses, as well as areas within buildings, like platforms.
Group functionality and CCA’s experience concerning the development of barrier-free apps allow providing special services for persons with limited mobility or visually impaired persons.
During urgent situations, railway services are taking advantage of new ways of organizing – like crowd tasking. If, for example, support is required near a staff member’s home, they may voluntarily report to service even outside working hours to support their company in an extreme situation. In these cases staff do not work in their usual role but join together in common cause.
Steering staff in this situation is a challenge. To assure the full potential of the organization is harnessed, quick and easy instructions to this shifting number of volunteers have to be issued. Current means of communication like mobile telephony or texting are not appropriate for these kinds of situations.
The CCA Announcer is the tool of choice for extreme situations like this, but also for steering a large number of staff in a normal-pressure situation. Only an Internet browser is required to send announcements to a certain type of staff in a certain region. Users simply need to install the Announcer app to automatically receive your announcements via the loudspeakers or the headsets of their smartphones.
As part of the Frequentis-internal study “Future of Railway Communication” at the beginning of this year, CCA implemented a functional demonstrator of a tablet-based dispatcher.
The key requirements were challenging:
The target platform for this demonstrator was iOS on iPad, though the selected technology allows the realization for Android and Windows 10 as well.
The implementation within the short time frame was challenging no less, especially concerning the communication link in changing (mobile) network topologies.
Within June, the cloud-based infrastructure as well as the tablet application were ready for extensive testing. Immediately the testing staff got intrigued by the lightning-fast call setup and availability without any location restriction in the 3G/LTE network. Trials with users spread over several European countries made the participants dream about new use cases using the iPad dispatcher right on site, embedding photos into chats or transmitting live video. All these ideas will be incorporated into the concept of future Frequentis communication systems.
For CCA this project was another opportunity to impressively demonstrate their competence in the fields of mobile communication.